On 01/03/22 I started the process of 1 child new passport and 1 child renewal. I sent the link to my friend however the link did not work she received an error msg. I tried to resend but I kept receiving an error msg.
I called the office and was told to wait for a call back. The call back took 10days. During this call I was asked to provide a cover letter to explain I have parental responsibility for my children. Provide documents such as old passport for renewal and birth certificate for new passport. I was also asked to complete countersigning which I explained I couldn’t do. They received and updated my documents on the system fairly quick.
I called back again 3days later and they said I should go to post office complete only section 10 (countersigning) submit two photos.
The following day they’ve update the status on 18/03/22 to say “currently being processed”. I called again and they said it’s with examiner.
Once again the information the provided was incorrect. I should have been asked to complete a page 1 countersigning. Not one from a post office.
I am really annoyed the application is being delayed because they can’t give me the right information in the first instance.
Who knows how long it will be “processing” for and i fly 06/05/22