Spoke to tui, and anything under 28 days comes with a cancellation fee, and as in due to fly in less than 15 days, means I would lose 100%. I spoke to the advise line, couldn’t wait till tomorrow. She has put an urgent call back for the progress team, and she hopes they ring today, but if not she wants me to ring back tomorrow, and wants me to speak to the customer management team. She said it looks like they are waiting for something. I said my marriage certificate, which is already in the office. She asked if I had heard from them and I said no, and she said I should have heard something from them. Just have no hope anymore.