Reply To: Supporting Documents and Time Delay

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#10489
bbmilt
Participant

Things are getting stressful. Application for a child passport renewal submitted 17th Feb. I had imagined our application would be straightforward but on the 7th March I received a request for my son’s birth certificate. I sent it out the same day with next day delivery and HMPO signed for it on the 8th. I still haven’t heard anything. Our application tracker is stuck on old passport received 1st March. I rang HMPO on 21st March and they said to keep waiting. We still haven’t had approval of our application let alone entered into the TNT delivery debarcle (Which I had no idea about!). Time is running out for our Easter trip.

Why would they need his birth certificate for a renewal!? Our family have the same surname and I checked the details before submitting. I hate not knowing what is happening.