I finally can see the passport on the TNT website with a delivery date of Mon, 28th March. Passport printed on 22nd March after 1pm. It lets me rearrange a redelivery for tomorrow but I’m scared to even try in case I will make it worse. No message from tnt and I can’t see it on their main website using their own references number. I guess it’s a different system. At least there is a realistic chance it will be in time for travel. I will try to collect it tomorrow from them.
I rang the passport office today and although they’re very nice, as always nothing could be done. They kept putting me through to the customer services but that just goes to a call back.
What’s interesting is that they now say it takes a few days before TNT collects it (not as before next day). Also, before they were advising that it takes 8 days to mark on their system that documents are received, now they say it takes two weeks. The time has almost doubled since last month.