21churchil21 – tnt may have received it but it still is not ready to be dispatched until sorted. Let us know if changing the delivery date helped.
I had an option to change a delivery date to today and I didn’t as I didn’t want to mess it up. It’s showing on their system that’s scanned by my local depot this morning at 4:30 am. After trying for over an hour to get through to someone from TNT (other than their unhelpful bots), I spoke to a lady who called the depot for me (they don’t give you a number) and arrange a collection for today! She gave me their address and all details what I need to bring (and driving licence is not a proof of address according to them, they require ID + a printed utility bill). When I got to the depot they told me they did receive the passport and it’s with them but it’s in a cage with thousands of other passports and they have no sorters on the site so they cannot access my passport. Hence rebooking their delivery to an earlier day would also have been pointless for me. Of course your depot may have a different situation- fingers crossed.
One other thing for anyone, tnt claims that they process the passports as soon as they get it from HMPO, it’s the passport office that takes time to send the documents after printing. Hard to say where the truth is but that would explain why we don’t see our passports on their system for a few days after they were printed.
So, I’m still waiting and praying tnt will actually deliver on Monday as per the current status on their site.