Superstressedmum – I’m in the same boat as you, documents still not logged. By any chance were yours tracked? Mine was logged as Delivered at: 10:40, Tuesday 08 March 2022
I submitted an online enquiry form after 2 weeks, they say you’ll get a reply in 3 days but I’ve had no reply in 6 now.
Used the web chat which is useless and I don’t recommend that anyone bothers using it. Seemed all they could do was look at your history on the website, kept getting told “I don’t have the facilities” for anything else
Now waiting on a call back since Saturday morning