We were supposed to travel this Thursday 31st March, got to cancel the tickets, my son’s renewal is been processing since the 16th March, we cancel the application as his current passport was still valid, but this can take up to two weeks, our family holidays and my son’s birthday celebration in Disney Florida, we are beyond devastated, I haven’t slept in days :(. Good luck.
We had phoned every day for the paste 7 days, spent two hours on hold every day and they said about putting notes in the case about the urgency etc, but nothing seems to happen.
Our documents haven’t been examined 🙁