I just got off the phone from that number, the guy told me that it’s not even being checked by the examiner yet as the application has been moved to a different system. He didn’t sound very positive about it even arriving within the 10 week time frame, all I can say is that this has made me feel worse.
I don’t understand how it has been processing for 3 weeks and it’s not even been looked at by the examiner 🙄
I also asked if I’d be able to collect the passport and was told this won’t be possible as it’s not an urgent application.
My local MP contacted them last week and still nothing has been done, looking like I won’t even be able to go away in May now.