Reply To: New Upgrade service

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#12387
fingerscrossed2022
Participant

OK Latest update from our process
Our 48 hours were up today – still no response
Phoned this morning and spoke to someone in customer service.
They asked us to resend the email to Newport…. our orginal email went to Glasgow.
He would email Newport and tell them that our email is coming
Also to stand by the phone and wait for them to call.
Its now 5pm and guess what NO PHONE CALL
Our stress levels are through the roof
We travel on the 26th of April
If there is anyone out there that has a good news story on this new upgrade system please let us know. I need to see some light at the end of the tunnel