Good evening everyone!
Applied February 21st. Documents signed for on February 25th but only acknowledged on March 15th. No update since then, and we’ve subsequently had to cancel a holiday which was due to depart today, April 18th. This was a ‘simple’ renewal of an adult passport for a 78 year old! No replies to emails and phonecalls go unanswered. Any tips? No longer time-critical now we’ve missed our trip but this continues to be a shocking service.