No luck with us today except received a “we’ve got your documents” text which is extant the same as 3 weeks ago. Called the advice line and then was cut off while waiting to speak to the progress team. Forwarded my original email to the upgrade team and got the auto reply saying they will contact in 2 business days.
Absolute a terrible management and I doubt how many people are working in those office and what is taking so long for them to check and approve one application. Oh and stick to their words.