@urgentpassport0426 No they tried to fob us off with “fill in this form” but we demanded they put us through to someone. In the end they gave us a number to call and to be fair they answered quickly. I do not want to give out the phone number on this board due to what happened with the upgrade team. As soon as the news hit that there was an upgrade available then everyone was applying for it ( even the ones outside the 14 day period) which then clogged up the system.
Hope everyone understands
and i am praying we get a call today