I just spoke to the customer service line and was told because I didn’t put the flight date in the subject, I should email again with that. So I emailed Peterborough upgrade team (forwarded my original email sent last Tuesday) and put in all the information again. Ive also cc my local office. And I got an auto reply from the London office but nothing from Peterborough office. No auto reply the first time I emailed and then I got reply last time on Tuesday but not this time again .
Is this normal??