I’ve just got off the phone from the processing team & actually don’t bother with the email as the cancellation reference number wasn’t put onto my application hence why mines been on processing for so long. I called the Newport office & got put through to 2 different departments & the lady said the reference number was what was holding mine up. I’d give them a ring, I was on phone for over an hour between taking to diff departments & being put on hold but worth the wait