Goodness that is bad news. I have no idea what office mine has gone too. How did you track yours? I looked it up and said you can only ask after 3 weeks. I would love to see what stage mine is at. Seems to be hit and miss. Some people are lucky and get renewals after a few weeks whereas others get stuck in the system.
Good luck with the upgrade office, that’s a whole different level of stress altogether. I’m hoping I at least get one soon so only have to upgrade one.