Ref: one new child passport, one child renewal
Oh my goodness they’ve arrived!! Is it too good to be true??!
My story is that I kept receiving a countersigning error. Then I waited 14days for a call back from process team. They told me to send a letter to confirm I have parental responsibility. Then few days later I was sure something is wrong so called back again they told me to send a countersign section from post office. Went in to processing after that. Called in every day knowing it’s wrong because google has examiner guidance and says they can only accept certain things. I emailed MP. Complained x100. Sent msgs to senior HMPO people on Twitter/ LinkedIn. But nothing.
Anyway on 20/04/22 received call from examiner (team leader) to say she can see I’ve been messed around and I’ve been calling everyday so she is going to do what she can to speed up my application. She sent me this document next day delivery for me to countersign and send back to her. I sent it back on 21/04 with the label. Took down all her contact details and then emailed her the tracking number. On 22/04 it was approved and printed locally! I received 26/04.
Had the examiner not called me I’d be eligible for the upgrade but may not have qualified as they wouldn’t have everything they needed.
Today when tnt delivered he only came with one envelope I was really confused like where is the other and that dreaded panic hit me again. Then I saw him come back up my garden with the other!! Phew!
Passport printed on 22 April 2022
Application approvedon 22 April 2022
Application being processed on 17 March 2022
Documents received on 15 March 2022
Email sent to person confirming your identity 1 March 2022
Ask someone to confirm your identity on 1 March 2022
Application submitted 1 March 2022
My very important advice to you is of examiner calls you please take down all their details ask for team mailbox email or direct email address. They are all willing to help. Everyone I’ve come across has been helpful but just couldn’t tell me what I wanted to hear because of the process.
I sincerely hope and pray yours all gets sorted too 🙏🙏