Yea it is crazy tbh. The back log probs crazy so feel for them tbh. Yea I don’t no how they issue the passports tbh I felt a little relived having a direct reply from them but still stressed lol! I have sent some emails and not had automated reply to tha same email.
If you word it like this.
Expedite PEX
Holiday travel – 13th may 2022
Applicant –
D.O.B –
Address –
Contact number –
Email address –
Proof of travel – (photos)
In subject write
Expedite PEX (Your number) urgent with your travel date.
I done it tha way and they replied. I had this info off someone else and it worked for them to.