Im mesnt to be travelling on 6th may but daughters passport isnt here yet so i tried upgrading. When submitting the upgrade request 8 days ago i had an email and call from the upgrade team, pretty much telling me to sit tight and wait for the call from the upgrade department. Im now supposed to fly in 3 days with no call and no clue whats going on with the upgrade. They received all the documents needed weeks ago so im not sure what the hold up is. Anyone had a similar situation and what was the outcome? Thanks