I travelled 6 hours total to Newport. I paid £122 for a child’s 1 week Fastrack. To cancel my current standard and upgrade that way. I took a paper application and another birth certificate signed photo etc.
Turned away and unable to help.
By my own admission.. Totally my choice but desperation makes you stupid.
The Welsh lads on the door weren’t that friendly either! Ha
My local MP also sent an email 2 weeks ago with no joy.
The public service and health ombudsmans is preparing for a complaints influx.
Twitter is also a good source of info. #passportproblems #hmpassport #hmpofails