i sent my son passport to bootle on 4/4/2022 by royal mail,next day delivery.it should have been delivered 5/4/2022, still showing ready for delivery. i made a claim as lost on 13/4/2022, still waiting for result.
If you used one of the Royal Mail tracked services, tracked 24 or 48, I’ve found that when these services are used to deliver to large organisations then quite often the final update doesn’t seem to happen, I assume they get put into mail bags and the final delivered scan doesn’t happen – Even though it’s more expensive the service to use to send to HMPO is special delivery – these do get the signature and a delivered update. I am sure it’s not lost – just hasn’t been scanned when delivered.