I recently got a text to ask me to book identity interview but there are no slots available anytime I phone. I can never get through to the general enquiries helpline, when I do they cut me off. I don’t know how to progress this!! Does anyone know a way to contact someone in the passport office who can actually make decisions and do something, not just a call centre person? It is so frustrating now as I am in limbo unable to progress the application as there is no way to make an interview appointment. It looks like more recent applications like yours are quicker.