Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 9, 2022 at 8:00 am #14265 hayleylouParticipant It’s so frustrating on the phone. Some people very helpful, others are rude at home and can’t be bothered 😫 can not get through to the upgrade team!