Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 10, 2022 at 12:26 pm #14441 Rub_03henParticipant @arnoldol Thanks so much for replying! I sent the documents to Peterborough but haven’t actually been told who is dealing with it. Would you just go ahead and email and not wait for the call back from the progress team?