I’m in panic stage now due to fly out to get married on 16th may I have requested upgrade for my sons renewal. Yesterday I had an email off Newport with receipt of request, also I had an email from Peterborough saying they are still waiting on old passport which I replied with tracking number and they have had the old passport since 29 April. I also have my mp chasing it for me with no success. What else can I do should I just go to Newport office and ask for help?