Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 12, 2022 at 9:49 am #14622 help00Participant Just got hung up on after two hours of being on hold, fly tomorrow at noon and no callback – submitted my email two weeks before as told and sent multiple since with all my correct details. No idea what to do at this stage