Just spoke to someone on the processing team and they are adamant that my call was not from the upgrade team but the advice line. So I have not been contacted despite originally travelling tomrrow. @shahaed1990 what number did they call from? Was it withheld? I am being told the processing team can’t contact the upgrade team or make notes to them, which is strange as some folks have had assistance with this. I really hope I get a call today or Monday as I am beyond stressed by this whole process. It actually disgusting they way this process lacks transparency and why it is so inconsistent.