Here’s the latest on mine. Having applied at the beginning of March for both my child’s passports online i sent there old passports next day delivery. The online tracker updated with ‘documents received’ 7 days after. I then had an email around a week after this asking me to call to discuss my daughters application. I called and there were no notes to say why i needed to call, they took my details and said someone would call me within 48 hours. Surprise, no call. I then called back and they still could not confirm why i needed to speak to someone. I explained the situation with the application and they suggested i send in the birth certificate for her. Knowing this would be requested on my sons i also sent his (they have never at one point asked for it during the whole process, even though they do need it) I also was advised to send my marriage certificate on my daughters application with a covering letter so they could link it to my sons as it would be needed on his as well. My daughters passport came back at the end of April – brilliant service. They also sent back the marriage certificate. From the point i needed to send the extra documents i have been chasing twice a week as i could just see there would be an issue linking the marriage certificate to my sons. I was assured on every phone that this has been noted, requested and would be done. As we approached the 2 week deadline, i was advised to send to Peterborough an upgrade request when it hit 2 weeks, I was then told i could send it to London. i called again and they said it could not be sent to London it had to be Peterborough. So on Saturday i sent to Peterborough, no automated email reply so i was not sure if they had the email. I called on Monday and was advised they don’t have access to see if they got the email and that i should send to london ! the lady sent it from her end and asked me to do the same. I then got an automated reply and the next day another email address to me to say it was noted – seems im getting somewhere! . As i did not receive the call within 48hrs from either the Peterborough or london i called today and spoke to management team. They advised it should never have gone to London even though processing sent it there! She advised to resend to Peterborough so i did that and this time got an automated email Whilst on the phone i thought i would touch on the linking of the marriage certificate . She advised it has not been done and it cant be done as my daughters application is now closed. I then had to dash home, get it and send it next day delivery to Peterborough. I have had this as home for 3 weeks home since it was returned to me. i asked on multiple occasions if i should send it and advised no. I now have pretty much given up hope as i can imagine it will just sit in a pile of post for weeks on end and they wont be able to do the upgrade because of it. If they can , she advised i will get a call a day or so before ! talk about last minute , its an absolute disgrace!