Hey @clareil, the steer was that if you met the upgrade eligibility criteria application 6 weeks or older, evidence of travel etc and all has been submitted then they are processing upgrade requests in date order. As of this morning the timeframe was 1-3 working days prior to travel for callback to happen, but the steer was this is a guideline and the call can happen at anytime within this window, some are getting calls earlier if they clear passports required in the 48 hour window they are working on.
