Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 24, 2022 at 12:31 pm #16087 KS1982Participant Brightonnik, did you then call the number left on the email you received? Did they give you a different steer to the general advice helpline? Kel85 did you get a call from the upgrades team then?