Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 25, 2022 at 10:32 am #16179 BrightonnikParticipant Just collected my passport from London for travel tomorrow. Large line of people waiting to go into main passport office but the guy on the door was insistent that unless you had an appointment you wouldn’t be seen.