Mt thoughts were what have u got to loose now.
Worse they say is no you can’t and you still don’t have passports so your in the same situation as before. I couldn’t face another phonecall either.
If you applied over 6 weeks ago and you booked your travel quite a while ago. (They were checking this on people in queue..)
It’s worth a shot if you can get there.i can’t say if I got mine because I was there or if it was just a coincidence but I like you had to really get them day before travel so wouldn’t have had to go to office to collect anyway. So I went