Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 26, 2022 at 11:37 am #16300 Jules66Participant @KS1982 How do you request a callback from upgrade team? I thought email was the correct approach, as I was advised by progress team. Also, are they dealing with those within 6 weeks of application? Thanks