Hello everyone,
So I rocked up to the London office this morning at 0645!! Was already a queue, got in at 8ish. By around 1200 I had been told they were prioritising people traveling today / tomorrow and I would need to come back Friday. I then spoke with a manager who said they would review, however 15 mins later I got a call from a no caller ID and lo and behold it was the upgrade team in Liverpool!! Upgrade sorted, not enough time to get from London today as the collection office closes at 1600 but I will be back in the morning to collect.
What I would say is there is no point turning up at London office unless you are within 48 hours of travel. Also get there early.
Good luck to everyone else