To the person asking about the Jubilee closure – I would go on saturday, they should still see you and be able to help! I would maybe go very early tho just to be sure!
DanielleD – You dont need much, just take a form of ID to be able to collect your passport (and your old one if you have it as they ask for this back in cases of renewal etc…) I would also take proof of travel as well and note your PEX number. Be prepared for a long stressful day but you will be seen and as i have said the managers are very helpful just bear with them! You will just wait outside the door in a queue but make sure you show up at the front as i couldnt believe my luck when i turned up to find noone there. Then i was told to join the queue at the front!
Take the correct clothing as they will not let you inside no matter how much you complain. If the security guard that tells jokes is there, just grit your teeth as he doesnt know how to read a crowd!
🙂