Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 31, 2022 at 7:18 pm #16698 passportheadacheParticipant She tried calling theough to the durham office hut this was around 3.30-4pm so either they had gone home or on break. Told me she would email them an urgent email also to the managers… Still not had a call from peterborough let alone Durham