Hi Sair Angela, I am a week behind you for my son’s first passport application, applied via post office digital check and send 19/04 (they took the photo and it tells them if its good), provided my passport no (I’ve applied for a new one since that was delivered in just over 3wks) and his full birth certificate. Documents rcvd 3/5 and again 6/5, then went to processing stage 8/5 and been there ever since.
Unfortunately, I can’t offer any advice, I have managed to get on the web chat as I was worried that as I have a new passport no it may affect the application and I also didn’t know what passport office it was sent to (found out Durham). It is apparently waiting for an examiner and they have warned me that they could ask for more info. I have ordered my full birth certificate via GRO as my local registry office won’t issue birth certificates for passports just in case. I’ve not tried to call them as we don’t travel till August but we have just paid for the holiday and need to submit his passport details 2 weeks prior. If mine gets to 10 weeks, I’m emailing my MP as the webchat seems to be able to tell you no more info than what is on tracking. Hope you get your passport issue sorted.