Update.
Never heard anything back from the upgrade team but passport tracking updated as APPROVED 4th June. I’m still waiting in anymore movement. Called this morning to be told it says printed on there side and due to this I can’t travel to any passport office to have it updated and printed there and then. So its just a waiting game this week to see will it arrive. They have said it could already be with a courier, but it could also take up to 2 weeks after its been approved to me receiving….absolute nightmare… I’m still holding out that we receive it by the end of the week and don’t have to cancel our holiday!!!