Thank you for the advice!
How do you request a callback from the upgrade team? I’ve sent an email to PeterboroughUpgradeTeam@hmpo.gov.uk with all the details, but didn’t even get an automated response? Is there another way?
We’ve sent the passport off yesterday without a cover letter unfortunately as we were in a rush and despair and the whole potential cancellation issue has arisen later in the day after another call to the helpline… it was received today so fingers crossed it will get scanned in before the 20th! 🤞