Not that I’m aware of. The first time I rang up I was told the same as you. I then tried again the next day and spoke to someone much more helpful. She took all my details and arranged a call back. I was called 24 hours later I believe you can ask to be put through when you speak to an advisor or just ask to have a call back. The problem with the advisors on the phone is that they can’t access your application and some are more helpful than others.