Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! June 16, 2022 at 9:00 am #17588 tom_marchantrmParticipant Hi I think our last solution is to turn up tomorrow and hope they see us. We got passed to the escalation team on Monday and still had no success just keep getting told to wait for a phone call. At our wits end tbh don’t Know what else we can do