We sent my wife’s passport away the 23rd of April and was received the 26th. We haven’t heard a thing back and we are suppose to leave for our honeymoon on Tuesday 22nd of June. We spoke to the upgrade team last Tuesday, got told I’d hear back in 48 hours but no call since. Called every day trying to speak to someone, but all you get is “you aren’t guaranteed an upgrade”. Horrible not know what to do! If we don’t hear anything we will go down to Glasgow and hope they help, but it’s been very stressful trying to get this sorted