Can anyone confirm, do the passport office count 10 weeks from submitting application? Or from when they change status to documents received as the web page seems to say for upgrade options? Our tracked and signed showed signed for 2 days after delivery, but received status wasn’t for approx 10 days. Status has been set to being processed but gone back to doves received now. I’m waiting on 3 passport renewals. We applied 11 weeks before travel, but docs received date takes me only to 9 weeks till travel.