i called 0300 105 0850 – this was number was on here in another chat (i sat on hold for 90 minutes as didnt call until 830am) – im not sure if he was trying to get rid of me and we are not actually allowed to upgrade at all ;-0
my passport was with durham so send my proof of travel to them – although was told we wont know until just before – its going to be a long 12days as we wait for an update