Reply To: No update since documents received (Renewal) which was 6 weeks ago

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#19464
SP30
Participant

I’m waiting for a child renewal.
Applied online and sent to Newport.
Application has not been updated since “we have received your old passport”.

Applied on line 27/04/22
ID confirmed 05/05/22
Old Passport sent 09/05/22
Old Passport confirmed as arrived by Track and Trace 08:26 10/05/22
HMPO confirmed as received 18:49 20/05/22

So according to HMPO it’s been 10 (nearly 11) weeks, but it’s actually been 12.
We’re a family of 4 travelling on 12th August and we’re all pretty worried.
I sent an email to the expedited service email address as soon as I was able, but other than the automated response have heard nothing. I’ve called the helpline who have said they can only suggest emailing again and marking the email as 2nd request, which I’ve done.

Does anyone have any other advice or tips?
Thanks