@greaz90 I direct messaged on Twitter, also called up. No idea how effective this was, but I was assured by the operator that Adult Renewals were going through a tad quicker. When I first called the HMPO, I was redirected to another number in Newport: 01633285422. I found that calling this number bypassed the switchboard/ call back option. However, I can’t comment on whether this was effective or I was just lucky!