I’ve called and emailed to see the updates on my passport, as my old passport got delivered on the 2nd of Feb, the lady on the phone was quite rude and shut me down quickly when I asked for help regarding my passport, she said I need to wait 8 working days before I ask for help, on here I see people are saying it takes around 7-10 for Durham to acknowledge their passport so that works out to 8 working days, I’m just worried that nothing is happening with my passport, it’s been 8 days since I sent it and still no update. I don’t want to keep bugging them for updates, does anyone have any advice ?