Reply To: Peterborough

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We are in the same situation. I called again today and was told that the complaints department weren’t in today. The call agent said he would out me through to ‘the passport office’ but they weren’t working and the progress team weren’t picking up.

I’m calling again in the morning and asking yo be put through to the complaints team to make a formal complaint to see if that gets me anywhere. Maybe we should have gone to a Fast track appointment at Durham and paid the extra but when we applied it was 6 weeks prior to travel and the processing time was averaging 3 weeks. My daughter’s came back within 3 weeks too.

Sorry I can’t be more help, keep me updated on your progress.