Reply To: Peterborough

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#8684
Keeper83
Participant

I spoke to a very helpful gentleman this morning who went through our application to identify at what point our issue started and whether the initial examiner was at fault so he could report it. He them added notes to our file to ask the next examiner to call me directly if any further issues identified and not to send generic emails as previously. He showed more compassion than any of the 10 people I’ve spoken to previously.

He recommended emailing feedback@hmpo.gov.uk as the best way to report problems.

I also discovered this complaints process online with info about claiming compensation:

https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-procedure

  • This reply was modified 2 years, 5 months ago by Keeper83.