This is terribly depressing. When we applied for a child renewal, it was 3 weeks turnaround and we sent it 5 weeks before our travel date.
Application online: Feb 20th
Documents signed for: Feb 25th
Tracker: still saying send documents.
Keep getting emails to say send documents so it’s still not on the system. Just talked to the advice line, who just kept sighing heavily. I know they are busy but they should not be showing their frustration in such a way.
All I wanted to know was whether they had the documents ( apparently “they’ll be on someones desk somewhere”), or whether I could get the dual nation passport sent back so we could at least use that? Apparently not!
My complaint is 1) why have a tracker if it is not fit for purpose and 2) why have a current time of 4 weeks if it that is from processing, not from application. It is misleading.