lauraf1991 thanks for your advice and help. My ticket #9252 explains what I was told tonight. I still admit I’m slightly confused and sceptical about the cancellation process. At present based on the agents advice I have an appointment at Liverpool centre on the 17th but my current application hasn’t been cancelled. I’m going to ring another agent tomorrow because I need to find out if I have to cancel immediately or if as the agent says I can take that letter to my appointment.
I’m terrified of the idea of cancelling by post whether it be tomorrow or at the appointment my god I’m taking that letter in by hand.
I hope I haven’t been misguided by the agent as I have a lot riding on making this flight on the 26th March.